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Scroll down, past the topics for the frequently asked questions, and click on the link (which is cunningly pale so you won't notice it, I guss) that says ‘Didn’t find the answer to your question? If you want to contact trading standards concerning Dating Direct you may contact the relevant branch here: City of Westminster 5th Floor Westminster City Hall 64 Victoria Street London SW1E 6QP t: (020) 7641 1111 f: 020 7641 1702 e: [email protected] w: If this happens too often, the card company providing merchant services will take a keen interest and may withdraw their services, so it is in any company's interest to avoid charge backs.